Healthcare Customer Support Specialist

1 week ago


Charleston, West Virginia, United States FamilyCare Health Centers Full time
Position Overview

We are in search of dedicated Healthcare Customer Support Specialists to join our team.

About Our Organization:

FamilyCare Health Centers is a leading federally qualified health center (FQHC) focused on delivering extensive healthcare services within the community.

Employee Benefits:

  • Comprehensive medical, dental, and vision insurance
  • Retirement savings plan (401(K))
  • Generous paid time off and sick leave
  • Employee discount programs

Required Qualifications:

A high school diploma or equivalent is necessary, along with outstanding verbal and written communication abilities. Proficiency in computer usage and a warm, approachable personality are essential.

Key Responsibilities:

  1. Deliver exceptional service to patients
  2. Manage patient check-in and check-out processes
  3. Ensure a clean and organized workspace
  4. Facilitate the release of medical records
  5. Monitor appointments and manage no-show instances
  6. Respond to incoming calls and coordinate appointment scheduling
  7. Execute additional tasks as assigned


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