Customer Service Representative

4 weeks ago


Sandy Hook, Maryland, United States ABM Industries Full time
Job Summary

The Customer Service Representative will provide exceptional customer service and support to visitors. This role is ideal for individuals who enjoy working in a fast-paced environment and are passionate about delivering a positive experience.

Key Responsibilities

• Maintain a clean and organized work area, adhering to safety policies and procedures

• Offer hospitality services to guests, creating a welcoming atmosphere and ensuring a positive first impression

• Anticipate and respond to guest needs in a friendly and professional manner

• Communicate clearly and effectively, both verbally and in writing

• Enact facility emergency procedures as needed

• Remain calm and composed when working with challenging guests

• Maintain knowledge of relevant products, policies, and procedures

• Direct customers to the appropriate department based on their needs

• Work collaboratively as part of a team, contributing to the success of all departments

• Attend required meetings and training sessions

Requirements

• Must be 18 years of age or older

• No experience required, with on-the-job training provided

• No high school diploma, GED, or college degree required

• One year of prior customer service or similar experience preferred

About ABM Industries

ABM Industries is a military and veteran-friendly employer, welcoming candidates with military experience to apply. We offer a comprehensive benefits package and a supportive work environment. If you're looking for a rewarding career with opportunities for growth and development, consider joining our team.

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