Customer Service Representative

1 week ago

Brentwood, Tennessee, United States Vaco Full time
Customer Service Representative Opportunity

Vaco is seeking a highly skilled Customer Service Representative to join our team in Nashville, TN. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
  • Customer Engagement: Engage with customers through various channels to address inquiries, provide information, and resolve issues.
  • Problem-Solving: Identify and resolve customer problems or complaints in a timely and effective manner, escalating complex issues to appropriate departments when necessary.
  • Product Knowledge: Maintain a thorough understanding of our company's products, services, and policies to provide accurate information and support to customers.
  • Record Keeping: Record and update customer information, interactions, and transactions in our database.
  • Feedback and Improvement: Gather customer feedback and suggest improvements to enhance the overall customer experience.
  • Follow-up: Ensure follow-up actions are taken to resolve customer issues and maintain customer satisfaction.
  • Compliance: Adhere to company policies, procedures, and regulatory requirements while interacting with customers.
Qualifications:
  • Experience: Previous experience in a customer service role.
  • Education: High School Diploma.
  • Skills: Strong problem-solving abilities and attention to detail, proficient in MS Office and Excel, and strong written and verbal communication skills.
Culture and Benefits:

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations.

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity.

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