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Senior Customer Success Manager
2 months ago
We are seeking a highly skilled Senior Customer Success Manager to join our team at Forcepoint. As a key strategic team member, you will play a critical role in delivering value to our customers and building long-term relationships.
Key Responsibilities- Customer Relationship Building: Develop and maintain strong, trusting relationships with our customers, understanding their goals and challenges, and providing tailored solutions to help them achieve their objectives.
- Adoption and Utilization: Drive customer adoption of our cybersecurity solutions, ensuring they realize value from their investment and meet their strategic goals.
- Challenge Resolution: Navigate customers through any challenges they face, orchestrating the necessary resources and tactics to resolve issues and ensure customer satisfaction.
- Recommendations and Best Practices: Provide expert recommendations and best practices to customers on how to optimize their solutions and achieve maximum ROI.
- Regular Business Reviews: Conduct regular business reviews with customers to review progress, identify areas for improvement, and explore opportunities for expansion.
- Customer Feedback and Insights: Gather and relay customer feedback and insights to various parts of the Forcepoint organization, informing product development, sales strategies, and customer success initiatives.
- Experience: 6-10+ years of experience in a customer-facing role, such as Customer Success, Account Management, Relationship Management, or a related field.
- Technical Domain Knowledge: Prior experience in technical disciplines related to networking, cybersecurity, SASE, ITSM, AI, and similar areas.
- Communication and Interpersonal Skills: Outstanding verbal and written communication skills, with the ability to engage meaningfully with subject matter experts and customers at all levels.
- Commitment to Customer Satisfaction: A passion for delivering exceptional customer satisfaction and results, with a commitment to following through on promises and delivering value.
As a Senior Customer Success Manager at Forcepoint, you will have the opportunity to work with a talented team, develop your skills and expertise, and make a meaningful impact on our customers' success. If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply.
