Culver City Contact Center Expert

7 days ago


Culver City, California, United States Diverse Lynx Full time
About the Job:
We're looking for a skilled Webex Cisco contact center expert to join our team at Diverse Lynx LLC. This full-time role is based in Culver City, CA, and offers a competitive salary of $120,000 - $160,000 per year.

Job Description:
The successful candidate will have 8+ years of experience in developing Webex Cisco contact center solutions. Key responsibilities include:
* API Development: Design and implement scalable APIs for seamless communication between systems
* Custom Agent Development: Develop custom agents to enhance user experience and improve efficiency
* Call Flow design and implementation: Collaborate with cross-functional teams to integrate new features and technologies
* Omni Channel integration: Develop and maintain high-quality code, adhering to industry standards and best practices
* Reporting and Analytics development: Analyze data to identify trends and areas for improvement
* Workflow Automation: Automate repetitive tasks to increase productivity and reduce errors

Requirements:
* 8+ years of experience in developing Webex Cisco contact center solutions
* Strong understanding of API Development, Custom Agent Development, and Call Flow design and implementation
* Excellent problem-solving skills and attention to detail
* Ability to collaborate effectively with cross-functional teams


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