Sales and Customer Service Representative

5 days ago


Summerville, South Carolina, United States Massage Envy Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our team at Massage Envy Wescott. As a Sales and Customer Service Associate, you will be responsible for providing exceptional customer service, promoting our services, and building strong relationships with our clients.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to clients, ensuring they feel valued and understood.
  • Service Promotion: Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Client Retention: Help grow and retain a client base both in-person and through outreach efforts.
  • Team Support: Support clinic flow by greeting clients, scheduling services, and addressing questions.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous retail or sales experience preferred.
  • Skills: Critical thinking, excellent math and computer skills, ability to multitask, and great people skills.
What We Offer
  • Competitive Pay: Competitive base pay plus bonuses and commissions.
  • Benefits: Paid time off for full-time employees, employee referral bonus program, employee assistance program, and flexible schedule for a better work-life balance.
  • Training: In-depth product and service training.
  • Perks: Free massage, skincare, or stretch service each month, and 40% off all products.
About Us

Massage Envy Wescott is a growing community of experienced professionals who share a passion for helping others. We are committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.



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