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Customer Service Representative

2 months ago

Summerville, South Carolina, United States Preferred Appliance Sales and Repair - APS Full time
Job Overview

Preferred Appliance Sales and Repair - APS is a leading appliance repair company committed to delivering exceptional service to our customers. We take pride in our commitment to quality repairs and customer satisfaction.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for providing top-notch customer service, handling warranty claims, and supporting our technical team.

Key Responsibilities
  • Customer Inquiries: Respond promptly and professionally to customer inquiries, providing accurate information regarding our appliance repair services, pricing, and scheduling.
  • Warranty Work Handling: Process warranty claims and assist customers in understanding their warranty coverage, coordinating with the technical team to ensure timely and effective warranty repairs.
  • Technician Support: Assist technicians with work orders, ensuring they have all necessary information and resources, and communicate with technicians in the field to provide support and resolve any issues.
  • Property Management Collaboration: Work closely with property management companies to schedule and coordinate appliance repairs for rental properties, maintaining positive relationships with property managers and addressing their specific needs.
  • Scheduling and Dispatching: Efficiently schedule appointments for appliance repairs, considering technician availability and customer preferences, and dispatch technicians to job sites, ensuring timely arrivals and effective use of resources.
Requirements
  • Proven experience in a customer service role, preferably in the appliance repair industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Familiarity with common appliances and their repair processes.
  • Ability to handle high call volumes and stressful situations with professionalism.
Preferred Qualifications
  • Experience with CRM software and service management tools.
  • Knowledge of warranty processes and procedures.
  • Previous experience working with property management companies.
Benefits
  • Competitive salary based on experience.
  • 401(k) matching retirement plan.
  • Paid time off and holidays.
  • Opportunities for professional development and advancement within the company.