Mobile Equipment Service Specialist

1 week ago


Georgetown, Kentucky, United States Meade Tractor Full time

At Meade Tractor, we are continuously seeking committed professionals who aspire to excel in delivering exceptional service to our clients. Our team is dynamic, and we are eager to welcome individuals who resonate with our values and enthusiasm. Since our inception, we have been dedicated to providing top-notch products and support to landowners, landscapers, farmers, and homeowners alike. As we expand, we are looking for individuals ready to grow alongside us. Embark on your new career path today.

We provide a comprehensive benefits package for you and your family.

Mobile Equipment Service Specialist

Objective

Independently conduct in-field diagnostics and repairs on agricultural, lawn & garden, and compact construction equipment (CCE) by utilizing a mobile service vehicle and traveling to client sites. Candidates must possess a strong work ethic to complete tasks efficiently with minimal oversight. The individual will act as an in-field representative for the dealership, delivering service solutions. Effective communication skills are essential to clearly explain the work being performed to customers in a courteous and professional manner.

Key Responsibilities

  • Diagnose and repair John Deere equipment and technology
  • Perform diagnostics and repairs in the field as necessary
  • Maintain an accurate inventory of parts on the service vehicle
  • Guide and mentor Service Technicians and Apprentice Technicians
  • Identify and communicate solutions for customer service opportunities within the area of responsibility
  • Accountable for billable hours and assigned work orders
  • Ensure thorough documentation of diagnostics and repairs performed on work orders and timely submission of information
  • Participate in Service EDUCATE Training programs to enhance skills and knowledge
  • Operate and maintain vehicles, tools, and equipment necessary for job responsibilities
  • Keep a clean work area and perform tasks in an organized manner
  • Adhere to all safety regulations while performing work assignments
  • Stay updated on John Deere and competitive products
  • Assist in ensuring that new and used equipment is in optimal working condition
  • Comply with all state and local regulations while operating company vehicles
  • Other duties as assigned by the supervisor
Qualifications, Skills, and Experience
  • 5+ years of experience in service repairs; demonstrated experience in consistently meeting performance metrics is preferred
  • Experience in performing repairs and maintenance using specialized tools and equipment following Technical Manual procedures
  • Knowledge of mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, or heavy equipment
  • Experience operating vehicles, tools, and equipment for diagnostic purposes
  • Familiarity with basic computer functions; experience using Service ADVISORTM or other computer-based diagnostic tools is preferred
  • Ability to work collaboratively in a team environment
  • Effective verbal and written communication skills
  • Must possess an adequate toolset to fulfill job responsibilities
  • High School Diploma, GED, or equivalent experience is required; an Associate's degree is preferred
  • A valid driver's license is required; a CDL (Commercial Driver's License) is preferred
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