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Customer Service Advisor
2 months ago
At RideNow Powersports, we pride ourselves on being a leader in the powersports retail industry. Our commitment to excellence is driven by our dedicated team members who are passionate about providing outstanding service to our customers. If you are looking to make a significant impact in a dynamic and expanding company, we invite you to consider this opportunity.
Position Overview:
We are currently seeking enthusiastic and friendly individuals to become part of our Service Team. As a Customer Service Advisor, you will play a crucial role in ensuring customer satisfaction and maintaining the quality of our services.
Key Responsibilities:
1. Schedule service appointments for repairs, maintenance, and recalls.
2. Welcome customers, assess their vehicles, and address inquiries.
3. Accurately document issues with vehicles and detail them on the service order.
4. Inform the Service Manager of any additional work required or delays in service completion.
5. Advise customers on necessary and recommended services along with associated costs.
6. Promote additional services and products, including special offers.
7. Review ongoing service orders to ensure quality and timely completion.
8. Track the status of customers' vehicles from service entry to job completion.
9. Communicate any changes in timelines, repairs, or costs to customers.
10. Upon job completion, review the service order with the customer.
11. Maintain up-to-date technical qualifications by completing all training programs assigned.
12. Perform other duties as assigned.
Qualifications:
• Minimum of 1 year of experience in a powersports or automotive dealership service role.
• At least 1 year of experience in commission-based customer-facing sales (preferred).
• Exceptional customer service skills with strong verbal and written communication abilities.
• A positive attitude, strong work ethic, and professional appearance.
• Energetic, reliable, and conscientious personality.
• Ability to manage multiple tasks in a fast-paced environment.
• Valid driver's license with a clean driving record.
• Motorcycle endorsement is preferred.
• Must successfully pass a pre-employment background check, MVR, and drug screening.
What We Offer:
At RideNow Powersports, we provide a fun, relaxed, and collaborative work environment. Our team is dedicated to supporting each other to achieve collective success. Additionally, we offer:
• Comprehensive healthcare, dental, and vision insurance (with a generous portion covered by the company).
• Life and disability insurance.
• Generous vacation and paid time off plans.
• Employee discounts on purchases.
• A supportive leadership team that values and cares for its employees.
• Opportunities for growth and advancement within the company.
• Competitive training pay and a performance-based pay structure, allowing you to maximize your earnings.
Join us at RideNow Powersports and be part of a team that values your contributions and supports your career growth
