Stihl Department Head and Mechanic

2 days ago


Mount Vernon, New York, United States Gillman Home Center Full time
Job Summary

The Stihl Department Head and Mechanic position is a key role at Gillman Home Center, responsible for providing exceptional customer service and technical expertise in the repair and maintenance of Stihl equipment.

Key Responsibilities
  • Provide accurate product knowledge and excellent customer service to customers.
  • Repair Stihl brand equipment for customers, utilizing provided diagnostic equipment and mechanical knowledge.
  • Maintain accurate inventory of repair parts and communicate with customers regarding the time frame, costs, and scope of equipment repairs.
  • Ensure customers are being charged appropriately for the parts cost and hours spent doing repair.
  • Perform preventive and corrective maintenance on equipment, as well as troubleshoot equipment issues.
  • Order parts as needed to complete Stihl equipment repairs and maintain a safe working environment.
  • Assist with opening and closing store duties, as well as store maintenance tasks.
Requirements
  • High School Diploma or GED
  • 2+ years of customer service experience
  • 1+ years of retail job experience
  • Stihl Equipment Certification (Bronze, Silver, Gold) preferred but not required
Benefits
  • Medical Insurance
  • Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
  • 401k plan with employer contribution
  • Free $25k Life Insurance Coverage
  • Employee discount
  • PTO time

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.



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