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Eligibility Services Clerk II
2 months ago
Are you a driven, empathetic, and committed professional seeking a fulfilling role in supporting the most vulnerable members of our community?
The Texas Department of Aging & Disability Services is in search of dedicated individuals to join our dynamic team within the Access and Eligibility Services division. This division is focused on providing a seamless and integrated approach to connect individuals with essential services and supports that:
- Minimize institutionalization,
- Enable individuals to remain in their communities, and
- Foster economic and personal self-sufficiency.
Our organization is built on core values of respect, accountability, teamwork, and integrity, with a commitment to delivering exceptional service to our clients and stakeholders.
We are looking for team members who are organized, capable of managing multiple tasks, quick learners of policy regulations, and who thrive in a fast-paced, evolving environment. Strong communication skills, a positive attitude, a solid work ethic, and a genuine desire to assist others are essential qualities we seek.
Role Responsibilities:
The ES Clerk II will perform a variety of clerical support functions within a service delivery office. Key responsibilities include:
- Providing clerical assistance to Eligibility Operations staff.
- Processing incoming mail, including opening and date-stamping applications and supporting documents.
- Reviewing applications for necessary signatures, dates, and accompanying documents.
- Logging applications and assigning complete applications for processing.
- Returning incomplete applications to clients and assisting with their completion when needed.
- Copying and returning original documents upon client request.
- Responding to client inquiries and requests for assistance.
This position requires detail-oriented individuals with the ability to apply complex policies and procedures effectively.
Essential Functions:
The successful candidate will:
- Attend work regularly and predictably in accordance with agency leave policies.
- Prepare and proofread various documents, including correspondence and forms, using a personal computer or typewriter.
- Communicate effectively with others to provide, exchange, or verify information and resolve issues.
- Open, date, sort, and distribute incoming and outgoing mail.
- Maintain organized records, files, and logs, including filing, retrieving, and purging as necessary.
- Batch forms prior to data entry and assemble materials into packets.
- Screen, code, correct, and data enter documents.
- Be available for occasional overtime as required by management.
- Work efficiently in a high-pressure environment, meeting strict deadlines.
Required Skills and Abilities:
- Proficient in internet usage and computer applications.
- Strong listening skills to understand and evaluate client information.
- Ability to meet specified deadlines consistently.
- Capacity to read, comprehend, and apply various interrelated instructions.
- Effective verbal and written communication skills.
- Ability to build rapport with clients and maintain positive working relationships.
