Current jobs related to Customer Experience Manager - Atlanta, Georgia - TEPHRA

  • Customer Experience Manager

    1 month ago

    Atlanta, Georgia, United States T.J. Maxx Full time

    Customer Experience SupervisorT.J. Maxx is seeking a Customer Experience Supervisor to promote an exceptional customer experience. As a key member of our team, you will oversee a team of Associates at the front of store, train and coach them on personalizing the customer experience, and address customer concerns promptly.Key Responsibilities:Develop and...

  • Principal Product Manager

    2 weeks ago

    Atlanta, Georgia, United States Microsoft Corporation Full time

    Transform Customer Experience with Microsoft AzureMicrosoft Corporation is seeking a Principal Product Manager to join our Azure Customer Experience (CXP) team. As a key member of our team, you will drive the next generation of customer care, trust, reliability, engagement, and observability experiences.We are a team that loves big opportunities, and as part...

  • Customer Experience Strategist

    2 weeks ago

    Atlanta, Georgia, United States Flexential Full time

    This role involves developing and executing a customer-centric strategy that drives business growth and customer satisfaction. As a Senior Customer Experience Strategist at Flexential, you will be responsible for managing a book of business containing advanced customer environments and marquee relationships.The ideal candidate will have 2-3 years of...

  • Customer Experience Strategist

    2 weeks ago

    Atlanta, Georgia, United States Michael Page Full time

    Customer Experience StrategistAt Michael Page, we're seeking a skilled Customer Experience Strategist to join our team. As a key member of our retention marketing team, you'll play a crucial role in fostering lasting relationships with our customers.Key Responsibilities:Analyze customer data and behavior to identify trends, insights, and opportunities for...

  • Customer Experience Specialist

    4 weeks ago

    Atlanta, Georgia, United States U.S. Bancorp Full time

    About YouWe're looking for a highly motivated and customer-focused individual to join our team as a Customer Success Manager. If you have a passion for delivering exceptional customer experiences and a track record of success in a fast-paced environment, we'd love to hear from you.Key ResponsibilitiesDevelop and maintain strong relationships with customers...

  • Customer Experience Coordinator

    4 weeks ago

    Atlanta, Georgia, United States WinShape Foundation Full time

    Job Title: Customer Experience CoordinatorOverview:The Customer Experience Coordinator will provide exceptional support to our guests, ensuring a seamless and memorable experience at our WinShape Marriage events. This role will work closely with the Team Leader, Customer Experience to maintain high standards of customer service and...

  • Customer Experience Ambassador

    4 weeks ago

    Atlanta, Georgia, United States Workoo Technologies Full time

    About the RoleWe are seeking a highly skilled and passionate Consumer Experience Consultant to join our team at Workoo Technologies. As a key member of our customer service team, you will play a critical role in delivering exceptional consumer experiences through every interaction, including email, phone, and social media.Key ResponsibilitiesDevelop and...

  • Customer Experience Associate

    3 weeks ago

    Atlanta, Georgia, United States HomeGoods Full time

    Customer Experience is at the heart of everything we do at HomeGoods. As a Customer Experience Associate, you will be responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment.Key...

  • Customer Experience Liaison

    2 weeks ago

    Atlanta, Georgia, United States CRH Full time

    Job SummaryThis role is responsible for providing exceptional customer service by promptly addressing customer inquiries, providing quotations, and entering orders in a timely and professional manner. The ideal candidate will have a strong understanding of customer relationships and be able to manage multiple tasks simultaneously.Key ResponsibilitiesProcess...

  • Customer Experience Associate

    2 weeks ago

    Atlanta, Georgia, United States Hertz Full time

    Customer Experience SpecialistThe Customer Experience Specialist is responsible for providing exceptional customer service that exceeds customer expectations and drives customer satisfaction and retention. This role is critical in creating a culture of empowerment for employees to provide excellent customer service, ensuring that customers have a positive...

  • Customer Experience Ambassador

    3 weeks ago

    Atlanta, Georgia, United States Flynn Planet Fitness Full time

    Key Responsibilities: Greet members, prospective members, and guests with a warm and welcoming demeanor. Provide exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner. Manage front desk activities, including answering phones, responding to emails, and handling membership-related tasks. Ensure a seamless...

  • Customer Experience Ambassador

    2 weeks ago

    Atlanta, Georgia, United States Dave & Buster Full time

    Job Summary:As a Customer Experience Ambassador at Dave & Buster's, you will be the first point of contact for our Guests, setting the tone for an unforgettable experience. Your exceptional communication skills and warm demeanor will make our Guests feel welcome and valued.Key Responsibilities:• Deliver an unparalleled Guest experience through attentive...

  • Customer Experience Ambassador

    3 weeks ago

    Atlanta, Georgia, United States Atlanta Luxury Rentals Full time

    Customer Service RepresentativeAtlanta Luxury Rentals (ALR) is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Guest Services Team, you will be responsible for ensuring our guests have a memorable 5-star experience from the moment they contact us until the end of their stay.Key Responsibilities:Respond to...

  • Global Director of Customer Experience

    4 weeks ago

    Atlanta, Georgia, United States Janus International Group Full time

    Job Title: Global Director of Customer ExperienceOverview:The Global Director of Customer Experience is a critical role that oversees all aspects of JBIs global customer service policies, objectives, and initiatives. This position plays a pivotal role in shaping the strategy for all customer interactions, engagement, and life cycle management.Key...

  • Global Director of Customer Experience

    1 month ago

    Atlanta, Georgia, United States Janus International Group Full time

    Job SummaryThe Global Director of Customer Experience will play a critical role in shaping the strategy for all customer interactions, engagement, and life cycle management at Janus International Group.Key ResponsibilitiesDevelop and Implement Customer Service Strategy: Create and execute a global customer service strategy that aligns with the company's...

  • Customer Experience Ambassador

    3 weeks ago

    Atlanta, Georgia, United States Primo Partners-Ben & Jerry's-Starbucks Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Experience Ambassador to join our team at Primo Partners-Ben & Jerry's-Starbucks. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key Responsibilities:Provide world-class service to each...

  • Global Director of Customer Experience

    2 months ago

    Atlanta, Georgia, United States Janus International Group Full time

    {"Overview": "At Janus International Group, we are seeking a highly skilled Global Director of Customer Experience to lead our customer service efforts globally. This role will be critical in shaping our strategy for all customer interactions, engagement, and life cycle management.", "Responsibilities": "Develop and implement a global customer service...

  • Customer Experience Coordinator

    1 month ago

    Atlanta, Georgia, United States Serendipity Labs Full time

    About Serendipity LabsAt Serendipity Labs, we're dedicated to creating a business that extends the corporate workplace. Our flexible workplace solutions have earned us a reputation as a trusted partner for companies of all sizes. We're committed to delivering exceptional service and creating a network of safe, comfortable, and well-designed work...

  • Customer Experience Transformation Leader

    2 weeks ago

    Atlanta, Georgia, United States Serenity Healthcare, LLC Full time

    Serenity Healthcare, LLC is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short.Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological...

  • Supervisory Contact Representative

    2 weeks ago

    Atlanta, Georgia, United States Internal Revenue Service Full time

    Job Title: Supervisory Contact Representative - Lead Customer Experience ManagerAbout the Job:This Supervisory Contact Representative - Lead Customer Experience Manager role is a fantastic opportunity to make a meaningful impact on the Internal Revenue Service's (IRS) customer experience. As a leader in our Taxpayer Services Division, you will be responsible...

Customer Experience Manager

2 months ago

Atlanta, Georgia, United States TEPHRA Full time

About the Role:

The Customer Experience Manager - Marketing at Tephra applies the discipline and leadership of management consulting to Customer Experience. We believe that companies that effectively manage CX outperform their industry peers.

Key Responsibilities:

  • Plan and deliver management consulting engagements to drive business growth and improvement.
  • Perform functional and semi-technical analyst work to identify areas of improvement and develop recommendations.
  • Lead Design Thinking workshops to foster innovation and collaboration.
  • Develop proposals and presentations to communicate findings and recommendations to clients.
  • Act as a subject matter expert in sales and marketing, providing guidance and support to clients.
  • Manage projects and deliverables, ensuring timely and high-quality results.
  • Collaborate with diverse stakeholders, including clients and internal teams, to achieve shared goals.
  • Work on-site and off-site, adapting to changing client needs and priorities.
  • Participate in sales activities, contributing to business development and growth.

Requirements:

  • 10+ years of experience in consulting, with a strong background in digital marketing and interactive experience.
  • Demonstrated expertise in digital technologies, including Salesforce Marketing Cloud, Adobe AEM, and Marketo.
  • Strong business-level understanding of digital technologies and their applications.
  • Some level of understanding of business strategy and its intersection with CX.
  • Excellent communication skills, including written, visual, and spoken communication.
  • Bachelor's degree in Business, Technology (STEM), or equivalent.
  • Master of Business Administration (MBA) is desirable.
  • Fluency in English is a requirement, with additional languages desirable.
  • Willingness to travel 80% or more.