Service Advisor

6 days ago


Los Angeles, California, United States Honda of North Hollywood Full time
About the Role

We are seeking a highly skilled Service Advisor to join our team at Honda of North Hollywood. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Greet and communicate with customers in a professional and empathetic manner
  • Offer solutions and added services to customers
  • Prepare detailed repair orders and provide timely follow-up progress
  • Analyze quality control reports and maintain a high Customer Service Index Score
  • Process monetary transactions and assist customers with selecting suggested services
  • Utilize the walk-around process to increase customer awareness of vehicle condition and build rapport
  • Generate service order estimates/quotes for customers and schedule appointments
  • Conduct post-repair follow-up and resolve customer complaints
Requirements
  • Minimum high school diploma or GED equivalent required
  • Previous experience as a Service Advisor is preferred
  • Self-motivated, goal-oriented, and enthusiastic presence with excellent communication and customer service skills
  • Ability to work effectively and efficiently in a team environment
  • Strong computer and phone skills
  • Professional appearance and work ethic
What We Offer
  • Guaranteed hourly wage plus excellent commission
  • Fast-paced work environment with opportunities for career growth
  • Paid training and development
  • Medical, dental, vision, and other benefits for you and your qualified family members
  • Paid vacation and sick time
  • 401(k) retirement program with Company Match

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