Crisis Chat and Text Intervention Specialist

1 day ago


Tempe, Arizona, United States La Frontera Center Inc. Full time

**Job Summary:**

We are seeking a skilled Crisis Chat and Text Intervention Specialist to join our team at La Frontera Center Inc.

As a Crisis Chat and Text Intervention Specialist, you will provide remote crisis interventions via chat and text for individuals in need of support. You will work collaboratively with internal and external clients, utilizing your excellent communication skills to ensure timely and effective responses.

**Responsibilities:

  • Assess clinical situations and needs of all chats and texts received, providing safe and effective clinical interventions.
  • Complete thorough and accurate clinical documentation, including information critical to data collection and reporting to funders.
  • Work beyond scheduled shifts as needed to accommodate crisis situations or incomplete paperwork.
  • Collaborate with the hotline clinical coordinator to train new staff members.
  • Utilize downtime to maintain a clean and organized workspace, complete required reading, and participate in agency projects.

**Requirements:**

  • Bachelor's degree in Psychology, Counseling, Social Work, or a related field.
  • High school diploma and some awareness/education in Psychology, Counseling, Social Work, or a related field preferred.
  • Crisis, call center, and chat/text experience preferred.
  • Maintain a professional demeanor while working remotely.

**What We Offer:**

  • Estimated annual salary: $50,000 - $60,000 based on experience.
  • Generous PTO (15 days first year), 10 paid holidays, and medical/dental/vision plans.
  • Tuition reimbursement, elder care assistance, and pet insurance.

La Frontera Center Inc. is an equal employment opportunity employer, committed to diversity and inclusion. Join our team and make a difference in the lives of those in need



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