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Resident Relations Associate

1 month ago

Pasco, Washington, United States CIM Group Full time
About CIM Group

CIM Group is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come.

Job Summary

The Resident Relations Associate assists the Property Manager in ensuring the smooth operation of the property, addressing maintenance, leasing, finance, administration, and overall customer satisfaction and retention. This role serves as a liaison between the maintenance team and residents, facilitating effective communication and issue resolution.

Key Responsibilities

• Assist the Property Manager in addressing property needs and resident concerns
• Address resident complaints and maintenance requests in a timely and professional manner
• Schedule appointments for repairs and meetings with residents
• Prepare correspondence and notices as needed
• Maintain accurate records of resident accounts and lease information
• Follow up with residents to ensure work orders are completed correctly and efficiently
• Assist with rent increases, late payments, collections, evictions, and the move-in/out process
• Perform other tasks as required by management

Requirements

• High school diploma required
• Prior experience in residential real estate preferred
• Proficient in Microsoft Office, especially Excel and Word
• Experience with Yardi or comparable software a plus
• Ability to operate standard office equipment

What CIM Offers

CIM Group is committed to providing a comprehensive benefits package for eligible employees, including medical, dental, and vision benefits, a 401(k) savings plan with company match, and opportunities for professional development and growth.

EEO Statement

CIM Group is an equal opportunity employer, committed to fostering an inclusive environment where diversity is respected and celebrated. We strive to ensure a safe and supportive workplace where all employees can grow and contribute meaningfully.