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Healthcare Client Coordinator

2 months ago

Los Angeles, California, United States NEXTHEALTH Full time

Healthcare Client Coordinator (Medical Concierge)

Next Health is a premier health optimization center that leverages cutting-edge technologies such as Cryotherapy, IV Therapy, Hormone Optimization, Stem Cells, and Biomarker Testing to enhance customer wellness. We seek an enthusiastic individual who excels in customer interaction and embodies the values of Next Health. The ideal candidate will deliver exceptional customer service and sales support.

Position Overview: This is a full-time role that offers comprehensive health benefits, opportunities for professional advancement, and a range of exciting company perks, including:

  • Health insurance coverage
  • Paid time off
  • In-house benefits such as employee discounts and credits
  • Parking reimbursement
  • Employee recognition programs

As a Healthcare Client Coordinator, you will be an integral part of our Medical Concierge Team. This role requires a solid understanding of our services to effectively address inquiries, outline care plans, and guide clients through wellness recommendations as advised by our Nurse Practitioner.

Qualifications:

  • Preferred AA/AS degree
  • Familiarity with basic medical terminology
  • At least one year of experience in medical record management
  • A minimum of one year in patient scheduling and follow-up
  • One year of administrative support experience, ideally in healthcare

Key Responsibilities:

  1. Monitor hormone and executive wellness packages.
  2. Provide administrative support to the Nurse Practitioner, including scheduling and meeting coordination.
  3. Manage appointment scheduling for In-Body and Visia services.
  4. Handle lab results and documentation.
  5. Oversee patient scheduling for various services.
  6. Maintain organized inventory of medical supplies, including ordering as necessary.
  7. Possess expert knowledge of wellness testing and Next Health services.
  8. Conduct follow-ups with patients who are due for repeat testing.