Front Desk Team Lead

3 days ago


Washington, United States Concord Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring seamless guest experiences.

Key Responsibilities:
  • Provide top-notch customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Lead and manage a team of front desk staff, providing guidance, training, and feedback to ensure excellent service delivery.
  • Monitor and maintain the front desk area, ensuring it is clean, organized, and welcoming to guests.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Collaborate with other hotel departments to ensure seamless operations and excellent guest experiences.
  • Conduct regular audits and quality checks to ensure compliance with hotel standards and policies.
Requirements:
  • 2+ years of experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
  • Proven track record of providing exceptional customer service and leading high-performing teams.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


  • Washington, Washington, D.C., United States Canopy by Hilton Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Canopy by Hilton. As a key member of our hotel operations, you will be responsible for providing exceptional guest service, leading a team of front desk associates, and ensuring seamless check-in and check-out experiences.Key ResponsibilitiesProvide...


  • Seattle, Washington, United States Residence Inn Seattle Downtown Lake Union Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Residence Inn Seattle Downtown Lake Union. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, leading the front desk team, and ensuring a seamless guest experience.Key ResponsibilitiesAssist with training, coaching,...


  • Washington, United States IHG Full time

    About the RoleWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team on an overnight shift. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our hotel.Key ResponsibilitiesCoach and lead the front office team to deliver...

  • Front Desk Manager

    4 days ago


    Washington, Virginia, United States The Inn at Little Washington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to lead our Front Office operations and deliver exceptional guest experiences at The Inn at Little Washington. As a key member of our team, you will be responsible for ensuring seamless check-in and check-out processes, managing front desk duties, and providing top-notch customer...


  • Washington, United States Peraton Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Administrator to provide administrative support to our team at Peraton. The successful candidate will be responsible for managing the front desk, coordinating meetings, and providing exceptional customer service to our clients.Key ResponsibilitiesAdministrative Support: Provide...


  • Washington, United States Marriott Full time

    Job Number 24126809 Job Category Rooms & Guest Services Operations Location JW Marriott Washington DC, 1331 Pennsylvania Avenue NW, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and...

  • Service Desk Lead

    2 weeks ago


    Washington, United States Abacus Technology Full time

    Abacus Technology is seeking a Service Desk Lead to guide a technical support team providing front line support for end users at the US Mint. This is a full-time position. Responsibilities Lead a service desk providing technical support in an enterpr Service Desk, Technical Support, Lead, Technology, IT


  • Spokane, Washington, United States The Davenport Tower Full time

    Job Summary:The Davenport Tower is seeking a highly skilled and experienced Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hotel team, you will be responsible for supervising front desk operations, including check-in, check-out, and guest services.Key Responsibilities:Supervise front desk...

  • Front Desk Supervisor

    3 months ago


    Washington, United States Canopy by Hilton Full time

    Description We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our...

  • Front Desk Supervisor

    2 months ago


    Washington, United States Viceroy Hotels & Resorts Full time

    The Front Desk Supervisor manages daily front desk and guest services operations. General Responsibilities Include: -Check list and daily front desk report completion -Check in and check out of guests - PBX operations, -Supervising bell operations, g Front Desk, Supervisor, Operations, Hotel


  • Washington, Washington, D.C., United States The Quincy Hotel, Washington DC Full time

    Job DescriptionThe Quincy Hotel in Washington DC is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Supervise Front Desk Operations: Oversee the daily...


  • Washington, United States US Fitness Full time

    United States, D.C., Washington Sep 11, 2024 Summary Objective: Front Desk Associates are responsible for providing exceptional service to members, guests, visitors, and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with...


  • Washington, United States U Street Parking Full time

    Job DescriptionJob DescriptionFront Desk Officer Job OverviewIn the front desk role, you are responsible for the reception and guidance of guests and making sure they have agreeable visits. You are also expected to handle some administrative activities including receiving shipments, and filing and organizing documents. You may be asked to prepare logistical...

  • Front Desk Manager

    3 months ago


    Washington, United States The Inn at Little Washington Full time

    Job DescriptionJob DescriptionSince 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and...

  • Front Desk Manager

    4 weeks ago


    Washington, United States The Inn at Little Washington Full time

    Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next...

  • Front Desk Supervisor

    3 weeks ago


    Washington, United States Concord Hospitality Full time

    Description We are hiring a Front Desk Supervisor! We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the Front Desk Supervisor, you are the one that brings this group to a cohesive team focused on providing our guests...


  • Washington, Washington, D.C., United States NovaCare Rehabilitation Full time

    About the RoleWe are seeking a highly skilled and patient-focused individual to join our team as a Patient Service Specialist at NovaCare Rehabilitation. As a key member of our front desk team, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key ResponsibilitiesGreet and...

  • Front Desk Manager

    4 weeks ago


    Washington, United States The Jefferson Hotel (DC) Full time

    The Jefferson in Washington D.C. is currently recruiting for a Front Desk Manager to join our highly acclaimed and award winning hotel. The Jefferson, Washington D.C. has been named one of the top hotels in Washington, D.C. and presents this exciting opportunity for someone who is interested in growing within a setting that finds delight in the details that...

  • Front Desk Agent

    3 weeks ago


    Washington, United States Viceroy Hotel Group Full time

    Cultivate your career with Viceroy Hotel Group and be a part of an incredible new hotel in Washington, DC! Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and...


  • Washington, United States Peraton Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Administrator to provide administrative support to our team at Peraton. The successful candidate will be responsible for managing the front desk, coordinating meetings, and providing exceptional customer service to our clients.Key ResponsibilitiesAdministrative Support: Provide...