Front Desk Team Lead

6 days ago


Seattle Washington, United States Residence Inn Seattle Downtown Lake Union Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Residence Inn Seattle Downtown Lake Union. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, leading the front desk team, and ensuring a seamless guest experience.

Key Responsibilities
  • Assist with training, coaching, and scheduling for the front office team.
  • Ensure all guests are served promptly and courteously during all shifts.
  • Apply problem-solving skills to resolve guest issues to their satisfaction.
  • Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
  • Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.
Requirements
  • Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience.
  • Strong verbal and written communication skills are required.
  • Ability to read, write, type, and use basic technology.
  • Ability to stand for an entire shift and lift at least 25 pounds.
  • Availability to work evenings, weekends, and holidays.
Benefits
  • Competitive pay
  • Affordable health care for employees and dependents
  • Discounted bus pass/ ORCA card
  • Group insurance, including medical, dental, vision, and company-paid life insurance
  • Paid time off
  • Company-matched 401(k) plan
  • Voluntary benefits, including short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account
  • Life enrichment benefits, including hotel benefits, employee assistance program, leadership development program, and more


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