Technical Services Technician

2 weeks ago


Washington, Washington, D.C., United States AHU Technologies Inc Full time

About AHU Technologies Inc

AHU Technologies Inc is a leading provider of IT services and solutions. We are committed to delivering exceptional results and building long-lasting relationships with our clients.

Job Description

This role involves providing technical support to our end-users, troubleshooting hardware and software issues, and collaborating with our technical teams to resolve complex problems.

Responsibilities

  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
  • Supervises operation of help desk and serves as focal point for customer concerns.
  • Provides support to end-users on a variety of issues.

Requirements

  • Bachelor's degree in IT or related field or equivalent experience such as CompTIA A+
  • 10+ years of experience in IT, with a focus on desktop systems engineering
  • Strong customer service skills and ability to work well in a team environment

Salary Range

$80,000 - $100,000 per year



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