Technical Services Technician
2 weeks ago
About AHU Technologies Inc
AHU Technologies Inc is a leading provider of IT services and solutions. We are committed to delivering exceptional results and building long-lasting relationships with our clients.
Job Description
This role involves providing technical support to our end-users, troubleshooting hardware and software issues, and collaborating with our technical teams to resolve complex problems.
Responsibilities
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
- Supervises operation of help desk and serves as focal point for customer concerns.
- Provides support to end-users on a variety of issues.
Requirements
- Bachelor's degree in IT or related field or equivalent experience such as CompTIA A+
- 10+ years of experience in IT, with a focus on desktop systems engineering
- Strong customer service skills and ability to work well in a team environment
Salary Range
$80,000 - $100,000 per year
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