Mid Level Technician Analyst
2 days ago
We are seeking a Mid Level Technician Analyst with expertise in technical documentation to join our team. As a key member of our organization, you will be responsible for creating and maintaining technical documentation for Genesys Cloud CX and PureConnect solutions.
Responsibilities
- Create high-quality technical documentation, including user guides, manuals, and technical publications
- Collaborate with engineers, system developers, and other subject matter experts to gather technical information and translate into user-friendly documentation
- Conduct product testing and service desk operational activities
- Maintain a current internal documentation library
Qualifications
- Bachelor's Degree and 3+ years' relevant work experience
- Strong understanding of Genesys Cloud CX and PureConnect solutions
- Experience with ServiceNow, Jira, and Confluence systems
- Excellent communication and interpersonal skills
Perks and Benefits
- Competitive salary range: $66,000 - $106,000
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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