Customer Service Representative

2 weeks ago


McHenry, Illinois, United States Medela Full time
Job Summary:

Medela is seeking a skilled Customer Excellence Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

Accurately collect and enter detailed account order placement
Support order logistic and follow up management; including order status and tracking
Professionally resolve issues by phone in accordance with company policies and procedures
Actively participate in continuous improvement to systems, identifying opportunities to enhance the quality of service and customer interactions
Promptly, responsibly, and accurately handle phone calls per the departmental protocol while considering the best interests of Medela and our customers

Requirements:

Minimum one year experience as a Customer Service Representative; measured by metrics desired
Strong multi-tasking and computer skills to navigate multiple systems
Ability to cope with a fast-paced environment
Ability to resolve issues using problem solving logic and troubleshooting skills
Flexible and team oriented
Excellent verbal and written communication skills
Ability to manage multiple conflicting priorities
Experience working in an environment with global objectives
Must be able to read, understand and communicate in English

What We Offer:

Comprehensive benefits plan, which is affordable to our employees
401K with match
Pension Plan
16-week Paid Parental Leave
Generous PTO package, plus
14 paid holidays
A great place to work

About Medela:

Medela exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions. Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level and witness the direct impact your work has on our company's success.

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