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Customer Relations Specialist

2 months ago


Amarillo, Texas, United States Merrick Pet Care Full time
About the Role

Merrick Pet Care is seeking a highly skilled and passionate Customer Relations Specialist to join our Pet Parent Relations team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our valued customers through multiple communication channels.

Key Responsibilities
  • Establish and maintain a high level of professionalism and rapport with every customer
  • Stay informed and updated on product knowledge and company policies to ensure accuracy when communicating with customers
  • Respond to customer inquiries and resolve issues in a timely and effective manner
  • Update customer information in our database and maintain accurate records
  • Provide exceptional customer service through phone, email, and online channels
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
Requirements
  • High school degree or equivalent required
  • Minimum 2 years of experience in customer service, communications, or sales
  • Strong written and verbal communication skills
  • Excellent analytical skills and attention to detail
  • Ability to multitask and prioritize tasks in a fast-paced environment
About Merrick Pet Care

Merrick Pet Care is a leader in natural and organic pet food, dedicated to providing the best food for pets. We are a tight-knit community that values our employees and is committed to creating a positive and inclusive work environment.