Service Operations Coordinator

3 days ago


Costa Mesa, California, United States Aston Carter Full time

**Job Description**

We are seeking a skilled Order Entry Specialist to enhance our service operations. This hybrid role involves processing and scheduling service work orders, coordinating with various stakeholders, and ensuring timely order fulfillment.

The successful candidate will possess excellent organizational skills, be able to adapt to a dynamic work environment, and demonstrate a commitment to excellence.

**Responsibilities**

* Schedule and process new service work orders using the company's CRM system.

* Process sales orders and ensure timely shipping of products.

* Collaborate with field service engineers and other stakeholders to complete service work orders efficiently.

* Review technician service paperwork to confirm accuracy and completion of services rendered.

* Communicate with account managers to revise purchase orders and NTE limits.

* Update the company's ERP system with details of each device replaced.

* Extract data from the company's monitoring systems to ensure accurate follow-up on service work orders.

* Manage return labels and RMAs for unused products.

* Process new service orders in the company's order processing system and create reports as needed.

**Requirements and Salary**

* Minimum of 2 years of experience in order entry.

* Proficiency in ERP or CRM systems, with experience in Microsoft Dynamics preferred.

* Estimated salary range: $55,000 - $70,000 per year, depending on location and experience.



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