IT Support Specialist
18 hours ago
We are seeking a highly skilled IT Technician to join our team at Palomar Health Medical Group. As an IT Technician, you will provide technical assistance and support for incoming tickets related to computer systems, portable electronic devices, software, and hardware.
Key Responsibilities- Respond to helpdesk tickets in person, over the phone, email, or via the user portal.
- Install, modify, and repair computer hardware and software.
- Assist the team by investigating current environment, recommending solutions, escalating as needed, and integrating standard solutions.
- Assist IT Leadership by understanding the current environment, recommending solutions, and integrating standard solutions.
- Complete projects such as running reports, maintaining logs, and maintaining end-user set-ups of various security and systems, new client site walks, and other client onboarding functions.
- Serve as first line triage and level 1 support for end users by way of phone, email, or user portal.
- Work through the ticketing system to prioritize and communicate with end users for their IT support needs.
- Provisioning, configuring, and supporting computers, tablets, desk phones, and mobile devices.
- Moderate troubleshooting of IT issues.
- 4+ years of general IT experience, preferably supporting end users.
- Experience with different OS versions, including Windows XP, 7, 10, Mac 10.15+, Server.
- Advanced experience with Active Directory, Advanced troubleshooting skills.
- ITIL v3 or 4 certification.
- Knowledge of standard office equipment and personal computer and computer software skills.
This position requires occasional travel to local satellite offices to provide on-site support 30-50% of the time.
Palomar Health Medical Group is an Equal Opportunity EmployerWe are committed to diversity and inclusion in the workplace. We do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status, or any other characteristic protected by law.
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