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Healthcare Support Specialist
2 months ago
At Neighborhood Healthcare, we are dedicated to enhancing community health and well-being. Our mission is to empower individuals with the resources they need to thrive, ensuring that everyone has access to quality care throughout their lives. Since our inception in 1969, we have prioritized compassion, integrity, and collaboration in all our endeavors.
The role of the Medical Assistant is crucial in delivering exceptional patient-centered services within a collaborative team atmosphere. This position involves direct communication with patients and performing clinical tasks to guarantee high-quality care in a dynamic setting.
Key Responsibilities:
Direct Patient Engagement
- Facilitates and delivers clinical care services to patients.
- Records patient vital signs and gathers essential intake information.
- Conducts clinical procedures, including blood draws, vaccinations, nebulizer treatments, ear lavages, and EKGs.
- Addresses patient inquiries and provides educational resources directly.
- Maintains cleanliness and readiness of examination rooms for procedures.
Support for Providers and Team
- Streamlines provider workflows to enhance patient care efficiency.
- Ensures that providers have all necessary information for patient visits, including diagnostic images and lab results.
- Assists various care teams in women’s health, pediatrics, and general medicine as required.
Clinical Administration Duties
- Utilizes electronic health records to manage and document treatment plans as directed by providers.
- Communicates patient information via phone or email under the guidance of a provider or Registered Nurse.
- Provides patients with necessary documents after verifying their accuracy and completeness.
- Completes ongoing training to ensure compliance with position requirements.
Compliance and Safety Standards
- Adheres to safety protocols as outlined in the organization’s Illness and Injury Prevention Plan and reports any unsafe conditions immediately.
- Maintains current knowledge of policies related to safe work practices.
- Follows all infection control procedures and ensures patient confidentiality at all times.
- Reports any unethical or unlawful behavior promptly.
Qualifications:
- High School Diploma or GED is mandatory.
- Valid Medical Assistant certification from an accredited institution is required.
- Current BLS certification is necessary upon hire.
- Preferred: Minimum of one year of relevant experience.
Additional Skills and Attributes:
- Bilingual proficiency (English/Spanish or English/Arabic) is highly desirable.
- Familiarity with medical terminology and procedures is beneficial.
- Experience with electronic health records systems is preferred.
- Strong computer and data entry skills are essential.
- Ability to demonstrate compassion and professionalism in patient interactions.
- Capacity to manage confidential information ethically and professionally.
- Physical ability to lift/carry up to 15 lbs and stand for extended periods.
Additional Requirements: Candidates must possess a watch with a second hand for monitoring pulse and respiratory rates during patient assessments.
Compensation: $32.55 per hour, based on experience.
