Head of Customer Zero Experience

2 weeks ago


Mountain View, California, United States Moveworks Full time
Transform Employee Experience with AI-Powered Solutions

Moveworks is revolutionizing the way employees interact with business applications. As a Customer Zero leader, you will play a crucial role in shaping the future of our product and driving innovation.

Key Responsibilities:
  • Lead Customer Zero initiatives to develop and deploy new AI & ML scenarios for our products
  • Collaborate with diverse stakeholders to determine how to enable key scenarios and improve employee experience
  • Manage Customer Zero projects from inception to completion, including reporting, tracking, and KPI determination
  • Develop compelling use cases and translate business requirements into actionable use cases
  • Identify and prioritize Customer Zero use cases across various business functions
Requirements:
  • Bachelor's degree or higher
  • 5+ years of experience in program or project management, with a proven track record of leading complex, cross-functional projects
  • 5+ years of hands-on experience with REST APIs, SaaS integrations, enterprise automation tools
  • Excellent command of verbal and written communication for all levels of technical and non-technical stakeholders
  • Demonstrated ability to drive to clarity and collaborative results in ambiguous situations
What We Offer:
  • Market competitive salary
  • Equity for all full-time roles
  • Exceptional benefits
  • Commissions or bonus plans for applicable roles

Moveworks is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.



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