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Property Management Associate

2 months ago

Jacksonville, Florida, United States Stayable Full time
Job Overview

Assistant Property Manager - Jacksonville North

Ideal for former hospitality managers

The Assistant Property Manager plays a crucial role in the success of each Stayable location. An exceptional Property Manager enhances performance through discipline, positivity, creativity, and empowerment. They are capable of executing every task on the property, but their primary focus is on cultivating, training, and motivating their team to provide a remarkably safe, clean, and affordable experience for guests.

Key Attributes of a Successful Property Manager:

  • Team-oriented: Recognizes that achieving goals is possible by building and empowering a team of top performers.
  • Coachable: Possesses an open mindset, eager to grow through feedback from colleagues, guests, and other stakeholders.
  • Disciplined: Consistently executes the responsibilities of the role with precision.
  • Detail-oriented: Inspects all areas of operations with a critical eye toward safety, cleanliness, and efficiency to deliver the best product at the lowest cost.
  • Self-motivated: Understands what is necessary for smooth operations and takes initiative without needing direction.
  • Firm yet Fair: Balances providing an excellent guest experience while adhering to Stayable's Rules & Regulations.
  • Committed: Driven by a passion for the team, culture, and property.
  • Leadership: Embodies core values and sets an example for others to follow.

Career Advancement:

Exceptional Property Managers have limitless growth opportunities. This frontline position offers unparalleled insights into our business, with advancement possibilities that will expand as the company continues to grow.

Compensation:

Starting salary is $40,000 annually.

Stayable is dedicated to providing fair, equitable, and competitive compensation to all team members, ensuring that all individuals are considered equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

This is a salaried position that may require long and non-traditional hours. Property Managers have multiple opportunities for bonuses, and salaries will be adjusted based on experience, cost of living, and contributions to the property's success.

Core Responsibilities:

The Property Manager is primarily responsible for delivering an outstanding product regarding guest service, property condition, and team engagement. They ensure efficient operations and prompt communication and resolution of issues. Below is a summary of primary responsibilities:

Property Management:

  • Conduct inspections of rooms before, during, and after guest stays.
  • Oversee ongoing preventative maintenance.
  • Maintain a low count of out-of-order rooms.
  • Assign and monitor guest and team maintenance requests.
  • Respond to emergency maintenance situations.
  • Coordinate security, housekeeping, groundskeeping, laundry, and maintenance operations.
  • Ensure that the property maintains high curb appeal.

Team Development:

  • Recruit and train top talent in the industry.
  • Evaluate and coach team members in alignment with their Career Success Profiles.
  • Hold team members accountable through Daily Huddles and monthly Alignment Meetings.
  • Ensure appropriate attire for team members based on their roles.
  • Establish weekly schedules considering arrivals, departures, and special projects.
  • Monitor attendance and compliance with timekeeping.

Guest Relations:

  • Foster professional relationships with all guests.
  • Encourage positive reviews and referrals from guests.
  • Exemplify a welcoming and service-oriented attitude for all team members.
  • Enforce Stayable's Rules & Regulations to ensure guest safety and satisfaction.

Administrative Duties:

  • Prepare and review daily, weekly, and monthly operational reports.
  • Prepare, post, and follow up on violation notices.
  • Implement new objectives and procedures as needed.
  • Ensure timely and accurate completion of team member documentation and timekeeping.
  • Respond promptly to requests for information from regional and corporate teams.
  • Prepare and file incident reports as necessary.
  • Maintain accurate inventory and prepare purchase orders.

Performance Expectations:

This is a vital, high-profile role within the organization. Property Managers deliver the physical product in a unique way that no one else in the company can. They are also responsible for the engagement and livelihoods of a diverse, multi-disciplinary team. Thus, we have high expectations for achieving clear, measurable performance objectives.

Below are the minimum expectations for a Property Manager to succeed in their role:

Property Management:

  • Inspect every room on the day of arrival, day of departure, after the room is prepared, and once per month while the guest is in-house.
  • Minimize out-of-order rooms to an acceptable range (3–5-day turnaround time).
  • Maintain superior quality scores based on scheduled and unannounced assessments and guest reviews.

Team Engagement:

  • Hire and retain individuals who embody our values and contribute to our culture.
  • Achieve industry-leading retention targets.
  • Maintain strong attendance and compliance with timekeeping.
  • Align with direct reports and supervisors by executing meeting schedules consistently.

General Expectations:

  • Act as a role model for everyone on the property.
  • Execute all policies and procedures with fidelity.
  • Report issues immediately to facilitate quick resolution.

About Stayable:

Stayable is an innovative and expanding economy-scale, extended-stay hotel company. We acquire hotels and motels that have outlived their useful life and rejuvenate them through renovations, operational enhancements, and rebranding. We seek energetic, enthusiastic, and ambitious individuals to grow with our team.

If you are looking for a new challenge and are eager to reshape the hospitality and communal living sectors, this is the right opportunity for you.