Customer Service Representative

6 days ago


Harrisburg Pennsylvania, United States Enterprise Holdings Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Mobility. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, and general questions
  • Place outgoing calls for callback management and miscellaneous calls
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems
Requirements
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have 6 months of customer service experience or sales experience in retail, guest services, or administrative support
  • Must be able to understand, read, write, and speak English
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company
What We Offer
  • Paid time off
  • Consistent full-time 40-hour per week schedule
  • Employee discount
  • Retirement savings plan including 401(k) with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development opportunities


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