Desktop Support Specialist

2 weeks ago


Sussex, New Jersey, United States Sussex-Wantage Regional School District Full time
Job Title: Desktop Support Technician

Join our team as a Desktop Support Technician and play a vital role in ensuring the smooth operation of our technology infrastructure.

Job Summary

We are seeking a highly skilled and motivated individual to provide technical support and maintenance for our desktop computers, laptops, and other related equipment. The successful candidate will be responsible for troubleshooting and repairing hardware and software issues, as well as providing excellent customer service to our staff and students.

Key Responsibilities
  • Install and maintain computer operating systems, application software, and related computer equipment.
  • Maintain the district's Chromebook fleet, ensuring they are in good working condition and up-to-date with the latest software and security patches.
  • Perform basic virus removal on infected devices and provide guidance on best practices for preventing malware infections.
  • Repair and maintain computer hardware, including printers, projectors, and Smart Boards.
  • Respond to help desk tickets in a timely and efficient manner, prioritizing tasks based on urgency and importance.
  • Provide technical support to users, including training and guidance on the use of hardware and software.
  • Assist in record-keeping and inventory management of district computers and related equipment.
  • Stay up-to-date with the latest technology trends and advancements, including Google Workspace apps.
Requirements
  • High school diploma or equivalent required.
  • Ability to lift 25 pounds and move equipment as needed.
  • Previous experience with Chromebooks and Google Workspace apps preferred.
  • Related college, technical school, or certifications a plus.
  • Motor Vehicle Operator's License and/or ability to provide own transportation.
Selection Procedure

Selection of employees will be made on the basis of occupational qualification, education, and character, without regard to age, sex, race, creed, color, or national origin. EOE/AA



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