Help Desk Specialist
1 day ago
At SmartSource Technical Solutions, we are seeking a highly skilled and detail-oriented Help Desk Technician to join our team. As a Help Desk Technician, you will play a critical role in maintaining and optimizing our clients' systems.
Key Responsibilities:
System Imaging and DeploymentUtilize the latest imaging methods, including Microsoft Intune, to set up and configure laptops, desktops, and phones. Ensure consistent and efficient system deployment across various hardware models.
Inventory and Asset ManagementMaintain accurate records of all hardware and software assets. Track inventory levels, order new equipment as needed, and manage stock levels efficiently. Assist with mobility lab services when needed.
Testing and Quality AssuranceConduct thorough testing of systems before deployment. Verify hardware functionality, software compatibility, and security settings. Address any issues promptly and document resolutions.
Equipment Cleaning and MaintenanceRegularly clean and maintain hardware components to extend their lifespan. Follow best practices for equipment handling and storage.
Client InteractionWork closely with clients to understand their specific needs and requirements. Provide excellent customer service and address any technical inquiries or concerns.
DocumentationMaintain detailed documentation of all processes, configurations, and troubleshooting steps. Create user-friendly guides for system setup and maintenance.
CollaborationCollaborate with other teams, including IT support, to ensure seamless service delivery. Participate in team meetings and contribute to process improvements.
Requirements:
- High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) preferred.
- Proven experience in system imaging, asset management, or related roles.
- Familiarity with Microsoft Intune or other device management tools.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
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