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Supportive Services Navigator

1 month ago

Denver, Colorado, United States Warren Village Inc. Full time
Job Summary

We are seeking a highly skilled Supportive Services Navigator to join our team at Warren Village Inc. The ideal candidate will possess excellent communication skills, both written and verbal, and be fluent in both English and Spanish. This role requires a strong ability to form professional working relationships with community members, empathize with their needs, and provide support to help them achieve self-sufficiency.

Key Responsibilities
  • Direct Services: Conduct outreach, assessments, and individualized support to potential residents during the pre-lease-up and lease-up phases, including assisting in obtaining and preparing the required documentation to ensure alignment with housing voucher eligibility.
  • Provide case management, Mobility Mentoring coaching, and resource referral to residents as needed, assisting residents through problem-solving, direct support, intervention, de-escalation, and mediation, as necessary.
  • Utilize trauma-sensitive coaching, a 2-generation orientation, and motivational interviewing and support in working with residents.
  • Link residents with existing community resources and systems that provide them with support, services, and opportunities to assist them moving towards economic and personal self-sufficiency, exhibiting resourcefulness and ensuring proper referrals are made in collaboration with internal and external resources.
  • Facilitate connections for residents to additional onsite programming.
  • Maintain a strong sense of emotional intelligence, reliability, and flexibility to navigate complex issues at any given time without judgment.
Supportive Services Program Support, Collaboration, and Evaluation
  • Ensure timely and accurate data collection and entry into data management fulfilling essential documentation and reporting obligations.
  • Attend weekly supportive services meetings and other specified meetings/trainings as required.
  • Coordinate and collaborate with Property Management to increase participants' housing stability and overall sense of well-being.
  • Coordinate and collaborate with additional WV staff, as needed.
  • Assist with Warren Village at Alameda resident engagement opportunities, as needed.
  • Support administration of resident surveys and other data collection activities, as needed.
Requirements
  • Fluency in both English and Spanish languages, proficiently communicating verbally and in writing.
  • Associate's degree (AA) from two-year college or technical school in Social Work, Human Services, or Education or a combination of education and work experience, with 2 years of work experience in a one or more of these fields for every year of education.
  • Experience in case management and/or navigation services, direct homeless services or working with low-income families.
  • Experience in managing crises effectively, particularly with adults.
Preferred Qualifications
  • Lived experience in homelessness or housing instability, including an alumni of Warren Village.
  • Bachelor's (BA) degree or Master's (MA) degree in Social Work, Human Services, Education, or related field.
  • Experience in Permanent Supportive Housing, Housing First, and Harm Reduction.
  • Experience working with culturally diverse people.