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Supportive Services Navigator

1 month ago

Denver, Colorado, United States Warren Village Inc. Full time
Job Summary

Warren Village Inc. is seeking a highly skilled Supportive Services Navigator to join our team. As a key member of our team, you will provide case management, resource navigation, and coaching services to families residing in Warren Village at Alameda campus. This is a unique opportunity to make a meaningful impact in the lives of our residents and contribute to the success of our Supportive Services program.

Key Responsibilities
  • Conduct outreach, assessments, and individualized support to potential residents during the pre-lease-up and lease-up phases.
  • Provide case management, Mobility Mentoring coaching, and resource referral to residents as needed.
  • Utilize trauma-sensitive coaching, a 2-generation orientation, and motivational interviewing and support in working with residents.
  • Link residents with existing community resources and systems that provide them with support, services, and opportunities to assist them moving towards economic and personal self-sufficiency.
  • Facilitate connections for residents to additional onsite programming.
  • Maintain a strong sense of emotional intelligence, reliability, and flexibility to navigate complex issues at any given time without judgment.
  • Assess crisis situations and apply de-escalation techniques as necessary.
  • Provide coverage of front-desk responsibilities as necessary, ensuring seamless operations.
Requirements
  • Fluency in both English and Spanish languages, proficiently communicating verbally and in writing.
  • Associate's degree (AA) from two-year college or technical school in Social Work, Human Services, or Education or a combination of education and work experience, with 2 years of work experience in a one or more of these fields for every year of education.
  • Experience in case management and/or navigation services, direct homeless services or working with low-income families.
  • Experience in managing crises effectively, particularly with adults.
  • Ability to work regular evenings and weekend hours.
Preferred Qualifications
  • Lived experience in homelessness or housing instability, including an alumni of Warren Village.
  • Bachelor's (BA) degree or Master's (MA) degree in Social Work, Human Services, Education, or related field.
  • Experience in Permanent Supportive Housing, Housing First, and Harm Reduction.
  • Experience working with culturally diverse people.
  • If driving is required, employee must have a valid driver's license and the ability to drive Warren Village vehicles.
What We Offer

Warren Village Inc. offers a competitive benefits package, including generous paid time off (sick/vacation days) and 12 holidays. One-week closure in both winter and summer (paid outside of PTO). Matching employer 403(b) plan. Comprehensive and affordable medical, dental and vision plans for employee and dependents. Virtual telemedicine program. Voluntary supplemental Short-Term Disability and other similar benefits. Plus, company paid life and long-term disability insurance and Employee Assistance Program. FSA and HSA accounts. Professional development and tuition reimbursement opportunities. Discounted Early Learning Childcare services available.