Bilingual Customer Service Representative

5 hours ago


West Palm Beach, Florida, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions to meet their needs.

Key Responsibilities
  • Provide excellent customer service to wholesale and retail customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work closely with customers to determine their needs and provide personalized recommendations for our products.
  • Process sales transactions accurately and efficiently, following company policies and procedures.
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis, while maintaining a high level of customer satisfaction.
  • Stay up-to-date with product features and maintain a high level of knowledge about our products and services.
  • Participate in ongoing training and development to improve customer service skills and product knowledge.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • At least 18 years of age and legally authorized to work in the country of employment.
  • Ability to read, write, comprehend, and communicate in English and Spanish.
  • Ability to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
  • Ability to work a variety of shifts, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
  • Valid, unrestricted driver's license.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • At least one year of experience working in a delivery, retail, or customer service position.
  • Previous work experience selling paint and paint-related products.
  • Previous work experience operating tinting and mixing equipment.
About Us

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with the highest level of service and support, while maintaining a safe and healthy work environment. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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