Hospitality Front Desk Coordinator

6 days ago


Pinehurst, North Carolina, United States Summit Hospitality Incorporated Full time
Hiring Overview

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood Suites Pinehurst Olmsted Village. As a key member of our front desk team, you will be responsible for providing exceptional guest service, resolving issues efficiently, and maintaining a clean and organized lobby area.

Job Description:

The ideal candidate will have previous experience in front desk or guest services, preferably with Hilton, Hyatt, or Marriott. You should be skilled at working under pressure and maintaining a professional personality when communicating with guests.

Key Responsibilities:

  • Provide exceptional customer service by greeting guests promptly and answering questions in a friendly manner
  • Communicate effectively with other associates and maintain a professional attitude
  • Solve problems quickly and efficiently, following up with guests to ensure satisfactory solutions
  • Explain hotel policies and procedures to guests, including internet and in-room entertainment access
  • Maintain a clean and organized lobby area, restocking brochures and forms as needed
  • Know and provide information about local attractions and restaurants, offering directions when requested
  • Apply all hotel and corporate safety and security policies and procedures

Benefits:

  • Full-time employees enjoy personal time, insurance benefits, vacation time, and hotel discounts

Requirements:

  • High school diploma or GED equivalent
  • Ability to stand, sit, reach, bend, and stretch for extended periods
  • Ability to operate computer equipment and brand systems
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