Front Office Hospitality Professional

1 week ago


Pinehurst, Massachusetts, United States Comfort Inn Pinehurst Full time
Job Overview:
We are seeking a highly skilled and customer-focused individual to join our team as a Hotel Front Desk Associate at Comfort Inn Pinehurst. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a smooth and enjoyable stay.

This role requires a professional and reliable individual who is able to work effectively in a fast-paced environment and possess excellent communication and problem-solving skills.

The estimated salary for this role is $50,000 - $60,000 per year, depending on experience.

Key Responsibilities:
  • Deliver exceptional customer service to guests, ensuring a positive and memorable experience.
  • Provide efficient and personalized check-in and check-out services, including handling payments and issuing room keys.
  • Manage reservations, cancellations, and modifications accurately and efficiently.
  • Balance and reconcile financial transactions, including cash, credit card payments, and direct billing, at the end of each shift.
  • Prepare and distribute reports, including occupancy reports, arrival/departure lists, and revenue summaries, to management and other departments.
  • Conduct night audit duties, including checking the accuracy of guest accounts, completing end-of-day tasks, and preparing the hotel for the next day's operations.
  • Collaborate with housekeeping, maintenance, and other hotel staff to address issues and provide exceptional guest experiences.


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