Customer Service Representative

4 weeks ago

Marietta, Georgia, United States City of Marietta, GA Full time
Job Summary

As a Customer Service Representative with the City of Marietta, GA, you will play a vital role in ensuring the smooth operation of our utility services. This journey-level position reports to an assigned Supervisor of Customer Service and is responsible for entering meter data readings and assisting customers with billing inquiries.

Key Responsibilities
  • Assist customers with billing inquiries or complaints, providing accurate and timely information to resolve issues.
  • Process applications for connection, disconnection, or transfer of utility service, verifying no outstanding/delinquent accounts before processing.
  • Determine required commercial deposits by calculations based on size and type of individual account.
  • Complete form letters of credit for customers and determine printing priority for work orders to be distributed to service workers.
  • Track late deposit assessments and notify customers or disconnect service as necessary.
  • Verify inspections before processing applications to install permanent electrical meters.
  • Enter requests for refund checks from overpaid accounts into the computer system.
  • Process and complete non-payment service orders and generate disconnection orders for returned checks and payment agreements.
  • Generate service orders to verify service disconnected for non-payment.
  • Request checks to reimburse Cashier's petty cash and enter meter readings into the computer to ensure proper billing.
  • Record results and assign charges for meter tests performed on electric and water meters, mailing appropriate correspondence to customers.
  • Handle returned checks from banks by debiting accounts with necessary charges and generate charges to customer accounts for established fees.
  • Process accounts for addition to the budget billing program and code accounts in the computer system for health hardships and senior discounts.
  • Process credit card payments by phone and assist the Final Billing Representative by transferring balances to active accounts and entering check requests for overpayment on final bills.
  • Relieve the Switchboard Operator daily during lunch hours and vacation as assigned, performing other related duties as required.
Preferred Qualifications
  • High school graduate or GED and a minimum of two years of related customer service experience in a similar operation.
  • Pleasant speaking voice (English) and ability to interact with customers in an effective and courteous manner, with the ability to speak Spanish as a second language preferred.
  • Knowledge of general office procedures, appropriate professional dress, and skill in the use of a personal computer to retrieve and enter account information into the database, and modern office equipment.
  • Knowledge and skill using business mathematics, with the ability to accurately record numeric and other information into the billing database.
  • Ability to work under deadlines and pressures, with all related work completed by the end of the business day.
Disclaimer
Successful candidates are required to submit to a drug screen and background inquiry.

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