Customer Service Ambassador

5 days ago


Florence, Kentucky, United States Planet Fitness - Midwest Management Group Full time
Job Title: Customer Service Ambassador

Are you passionate about delivering exceptional customer service and creating a positive member experience? Do you have a passion for fitness and health, and enjoy working in a fast-paced environment? We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at Planet Fitness - Midwest Management Group.

This role will involve working part-time weekends, interacting with members, prospective members, and guests, and providing a superior level of customer service. You will be responsible for greeting members, checking them into the system, handling front desk activities, and responding to member questions and concerns in a timely and professional manner.

We are looking for someone who has excellent communication skills, a strong listener with the ability to empathize and problem solve, and a positive attitude. If you are a team player who is dedicated to providing exceptional customer service, we encourage you to apply.

Estimated Salary: $28,000 - $38,000 per year, paid biweekly.

Key Responsibilities:
  • Greet members, prospective members, and guests in a friendly and welcoming manner.
  • Check members into the system and handle front desk activities.
  • Respond to member questions and concerns in a timely and professional manner.

Qualifications:
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Strong listener with the ability to empathize and problem solve.

Benefits:
  • Free gym membership
  • Paid biweekly
  • We provide facial coverings for all employees
  • Daily wellness check filled out every day
  • Take temperatures of all employees before starting a shift


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