Customer Service Manager
6 days ago
At Great Lakes Ace Hardware, we are seeking a Customer Service Manager to join our team in Florence, Kentucky. This is a rewarding opportunity to lead our store and drive sales while ensuring exceptional customer service.
About the RoleThis position offers a competitive salary of $19.23 - $24 per hour. As a Customer Service Manager, you will be responsible for overseeing daily operations, managing store inventory, and leading a team of up to 20 associates.
Key Responsibilities- Drive store sales by ensuring all customers are acknowledged and their needs are met.
- Maintain accurate inventory through on-hand integrity, daily receiving, and adhering to corporate metrics and deadlines.
- Oversee operating costs, analyze business trends, and develop plans to maximize sales and meet goals.
- Ensure compliance with company policies and procedures, maintain a clean and safe work environment, and adhere to state, federal, and corporate safety guidelines.
- Hire, train, and develop retail staff with goals for growth and success within the company.
To succeed in this role, you will need:
- Five to seven years related management experience and/or training.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Excellent communication and leadership skills, with the ability to effectively present information and respond to questions from managers, customers, and the general public.
We offer a comprehensive benefits package, including equal opportunities for all employees. We recognize the importance of diversity and leverage the skills and talents of all people to the mutual advantage of each individual and the organization.
Equal Opportunity EmployerGreat Lakes Ace Hardware is committed to being an equal opportunity employer. We welcome applicants from diverse backgrounds and encourage those who share our values to apply.
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