Accommodation Coordinator
3 weeks ago
Job Summary
We're seeking an Accommodation Coordinator to join our team at The Phoenician, a Luxury Collection Resort. As a key member of our guest services team, you will be responsible for ensuring seamless guest experiences from initial inquiry to departure. This includes verifying availability, explaining hotel policies, and making adjustments as needed.
Key Responsibilities
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required, but a passion for delivering exceptional customer service is essential
Salary Range
$55,000 - $80,000 per year, depending on experience
Benefits
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
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