Customer Experience Coordinator
4 days ago
About Us
Toca Madera Scottsdale is a dynamic restaurant looking for a talented Hospitality Host to join our team. As a key member of our front-of-house staff, you will play a vital role in ensuring our guests have an unforgettable dining experience.
We are committed to delivering exceptional customer service, and we're looking for someone who shares our passion. If you're a people person with a knack for multitasking, we want to hear from you
Job Description:
The Hospitality Host will be responsible for coordinating seating, answering calls, and maintaining a clean environment. They will also need to anticipate the needs of coworkers and prep side stations for business demand.
Key Responsibilities:
- Deliver exceptional customer service by being attentive, friendly, and knowledgeable
- Coordinate seating and dining room flow to ensure a smooth experience
- Answer calls and questions about upcoming reservations in a timely and professional manner
- Aware of guests' special occasions, food restrictions, and special accommodations to provide personalized service
- Maintain a safe and clean working environment that meets our high standards
- Anticipate the needs of coworkers to ensure efficient operations
- Prep side stations for business demand to minimize downtime
- Build rapport with guests to increase repeat clientele and drive loyalty
- Work mornings for administrative tasks to stay organized
Salary and Benefits:
Our estimated salary range for this position is $40,000 - $55,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
Requirements:
- 1-2 years of customer service experience in a fast-paced environment
- Strong multitasking abilities to juggle multiple responsibilities
- Diligent work ethic to maintain a high level of productivity
- Professional appearance to represent our brand
- Ability to stand for shifts and lift up to 15 lbs to meet physical demands
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