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Business Operations Team Lead

2 months ago

Dothan, Alabama, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Business Operations Team Lead to join our team at Wal-Mart Stores, Inc. The ideal candidate will have a strong background in retail operations, customer service, and team leadership.

Key Responsibilities
  • Assist management in supervising a team of associates in a retail environment, ensuring excellent customer service and efficient operations.
  • Communicate goals and feedback to team members, provide training on processes and procedures, and offer guidance on member service approaches and techniques.
  • Ensure compliance with company policies and procedures, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating team members.
  • Provide and ensure member service by acknowledging customers, identifying their needs, and assisting with purchasing decisions.
  • Oversee assigned areas of responsibility, handling claims and returns, zoning the area, arranging and organizing merchandise, and maintaining availability of carts/flatbeds.
  • Develop, communicate, and implement processes and practices to meet business needs, collaborating with managers, co-workers, customers, and other business partners.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams, using and sharing resources, information, and tools, and determining customer needs and business priorities.
Requirements
  • 6 months retail experience, including operating front-end equipment, and 6 months customer service experience.
  • Must be 18 years of age or older.
Preferred Qualifications
  • Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.
Benefits

We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet, including:

  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.