Market Operations Director

2 weeks ago


Dothan, Alabama, United States Alabama ONE Full time
Market Manager Job Description

The Market Manager will oversee the daily operations of a full-service retail location, setting the standard for a positive branch environment and excellent member service. This role requires effective leadership and coaching to the branch team, ensuring effective communication and serving as a conduit to management with member/employee issues, accolades, and concerns.

Key Responsibilities:
  • Manage daily branch operations, assigning and directing work of retail and platform teams.
  • Establish expectations, communicate goals with the branch team, and provide feedback to ensure metrics are reached.
  • As the principal loan officer, confer with members and provide recommendations and guidance related to lending needs.
  • Oversee and ensure delivery of excellent member service, consistent with the Pillars of Alabama ONE.
  • Represent the branch and Alabama ONE in civic and community activities, partnering with assigned Select Employee Group (SEG) to attract business and increase membership.
Requirements:

Minimum of three to five years of related experience, including leadership and/or supervisory experience. Ability to effectively lead and communicate with the team, displaying a positive attitude and pleasant, professional demeanor. Must demonstrate ability to work toward and attain established goals.

Preferred qualification: Mortgage license.


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