Team Lead
2 months ago
We are seeking a highly skilled Team Lead - Member Services to join our team at Sam's Club. As a Team Lead, you will be responsible for overseeing the member service area, ensuring that members receive exceptional service and support. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities- Assist management with the supervision of associates in the member service area, including assigning duties, communicating goals and feedback, and providing training and guidance.
- Ensure that members receive exceptional service and support, including resolving complaints and issues in a timely and professional manner.
- Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
- Process memberships, upgrades, and credit accounts, and encourage membership renewals.
- Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
- Oversee the member service area, including handling claims and returns, zoning the area, and arranging and organizing merchandise.
- Assist members with transporting items, and utilize cart retrieval equipment according to company policies and procedures.
- Maintain parking lot cleanliness, and complete accounting records, files, transactions, and other required documentation.
- Develop, communicate, and implement processes and practices to meet business needs, and demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
- Lead and participate in teams, using and sharing resources, information, and tools, and determining customer needs and business priorities.
- 6 months retail experience, including operating front-end equipment, and 6 months customer service experience.
- Must be 18 years of age or older.
- Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.
As a Team Lead - Member Services at Sam's Club, you will receive competitive pay, performance-based bonus awards, and other great benefits, including:
- Health benefits, including medical, vision, and dental coverage.
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Sam's Club offers a company-paid education benefit program, Live Better U, which provides full-time and part-time associates with access to education and training programs, including high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
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