Assistant Manager
6 days ago
Job Summary:
Sonic Drive-In is seeking a highly motivated and experienced Assistant Manager to lead and develop our team to deliver exceptional customer service and drive sales growth. As a key member of our management team, you will be responsible for leading a team of employees, managing daily operations, and ensuring compliance with company policies and procedures.
Key Responsibilities:
- Train, manage, direct, coach, lead, and assign drive-in employees during shift to ensure excellent customer service and sales performance.
- Lead and manage drive-in operations during shift to provide an optimal guest experience, including managing staffing levels, performing opening and closing duties, and handling guest and employee issues.
- Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
- Assist with preparation and maintenance of drive-in records, including sales reports, inventory management, and employee performance evaluations.
- Comply with and enforce all company policies, procedures, and operational standards, including federal, state, and local laws and regulations.
- Perform all station duties as necessary during shift to meet operational standards, including cleaning and sanitation duties.
- Regular attendance and punctuality are essential for this role.
Requirements:
- At least 2 years of restaurant management experience or one year of retail management experience preferred.
- Experience running a restaurant shift without supervision.
- General restaurant or retail knowledge, including knowledge of federal, state, and local health and safety laws and regulations.
- Basic computer, math, and reading skills.
- Effective verbal and written communication skills.
- Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.
Work Environment:
This role requires continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a fast-paced restaurant environment. Frequent exposure to heat and hot liquid shortening while cooking, and occasional exposure to extreme temperatures based on variable weather conditions.
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