Customer Service Representative

6 days ago


Raleigh, North Carolina, United States Thompson Buick GMC Cadillac Full time

Job Summary:

Thompson Buick GMC Cadillac is seeking a skilled Receptionist to join their team on a part-time basis. The ideal candidate will be responsible for providing exceptional customer service, handling incoming calls, and performing various administrative tasks.

Key Responsibilities:

  • Intercept and route incoming calls, taking thorough messages and providing basic information to callers.
  • Communicate with callers in a professional, friendly, and efficient manner, minimizing hold times.
  • Update and distribute the company telephone roster as needed.
  • Perform other duties as assigned, including typing correspondence, forms, and other documents.
  • Direct customers to the correct department, notify salespersons of waiting customers, or introduce customers to salespersons.

Requirements:

  • Ability to read and comprehend instructions and information.
  • Must speak clearly on the telephone and convey professionalism and competence to callers.
  • Must be able to convey messages to employees clearly and quickly.
  • Professional personal appearance.

Working Hours:

The Receptionist will work Monday-Friday from 4pm until close, 8:00pm, and Saturdays from 9am-6:00pm at an hourly rate of $11/hr.



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