Asset Protection Specialist

2 weeks ago


Nashville, Tennessee, United States Carter's Full time
About Carter's

Carter's is a leading North American apparel retailer, specializing in high-quality clothing for babies and young children. With a strong brand portfolio, including Carter's, OshKosh B'gosh, Skip Hop, and Little Planet, we offer a wide range of products that cater to the needs of growing families.

Job Summary

We are seeking a highly skilled and motivated Asset Protection Specialist to join our team. As an Asset Protection Specialist, you will play a critical role in protecting our assets, preventing shrinkage, and ensuring the safety of our customers and employees.

Key Responsibilities
  • Support the development and implementation of shrink reduction initiatives, including safety, security, theft, and operational loss prevention strategies.
  • Train store teams on customer service behaviors and asset protection tools, resources, and reporting procedures.
  • Identify, track, and communicate external theft trends, causes, and resolutions to internal stakeholders.
  • Build and maintain working relationships with internal and external business partners to gather market data on theft trends and resolution resources.
  • Assist with prosecuting known theft incidents through timely response and proactive case building, including mandated court appearances.
  • Welcome customers with a warm greeting and provide assistance with our great product styles, features, and benefits.
  • Become a product and brand expert of Carter's, OshKosh, Little Planet, and Skip Hop to help families navigate every moment from preemie to size 14.
  • Provide excellent customer service with an enthusiastic and visible presence on the sales floor.
Requirements
  • A positive and solutions-oriented mindset.
  • Demonstrated customer service/engagement skills, including deescalating customer incidents.
  • Effective and professional verbal and written communication skills.
  • The ability to manage and prioritize multiple tasks at once.
What We Offer
  • Schedules that fit your life, with flexible hours of operation that allow you to balance work and personal activities.
  • Benefits and perks that make life better, including full and part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more.
  • Advance You Program, which helps earn a GED or a bachelor's degree tuition-free or learn English as a second language.
  • The opportunity to learn and build skills and grow as an individual, with professional and personal development to help shape your career.
  • Development programs to help you grow in your current role and beyond, whether you're looking to join us for a season or a long-term career.
About Carter's Culture

Carter's is committed to creating a diverse environment and is proud to be an equal opportunity employer. We value and celebrate our differences and strive to create a workplace that is inclusive and respectful of all employees. We believe that our diverse perspectives and experiences make us stronger and more innovative, and we are committed to fostering a culture of belonging and respect.



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