Program Manager

2 months ago

Reston, Virginia, United States ICF Full time

Job Summary:

ICF is seeking an experienced Program Manager to support the delivery of energy efficiency programs in Virginia and the greater Washington, DC area. The successful candidate will be responsible for monitoring and supporting the successful delivery of operations across multiple functional areas, including internal operations, client support, and stakeholder management.

Key Responsibilities:

  • Support energy-related customer programs such as energy efficiency, demand response, and electrification responsible for overall program success including on-time and on-budget program delivery, deliverable quality, and client satisfaction.
  • Collaborate with a multi-functional project team to coordinate internal projects, including portfolio reviews and status updates with internal and client program leads.
  • Manage performance of trade allies and/or subcontractors who support programs.
  • Deliver effective communication through technical assistance, program training, and guidance.
  • Oversee program performance, including financial management, contract deliverables, strategic planning, quality assurance, and operational efficiencies.
  • Maintain ongoing communications with clients for program status updates, pipeline management, and stakeholder feedback.
  • Prepare and present targeted client and participant presentations to promote program awareness and participation at events.
  • Analyze market trends and technologies to enhance deployment opportunities and increase participation in client utility programs.
  • Must have a reliable vehicle for local travel. Requirements are between 15% to 30% of the time. (reimbursement for mileage provided)

Requirements:

  • Bachelor's degree in Business Administration, Energy, Environmental Studies, policy, or related field (candidates can substitute one year of relevant experience for each year of education)
  • 5+ years of experience developing, designing, and managing successful energy efficiency programs
  • 5+ years of experience managing a team (both in-house and virtual)
  • Must have a valid driver's license and successfully pass a Motor Vehicle Records (MVR) check

Preferred Qualifications:

  • Energy-related project and/or program implementation experience
  • Demonstrated experience with business and client development with concentration in new opportunity pursuit and capture
  • Demonstrated experience in continuous improvement in quality assurance/control theories, techniques, and application
  • Firm understanding of procurement best practices and contract administration
  • Ability to take direction and work independently towards final results
  • Flexibility and adaptability to respond to new information, changing conditions, or unexpected obstacles
  • Industry certifications, professional affiliations, and publications
  • Advanced proficiency in MS Office Applications (Word, Outlook, Excel)
  • Proficiency in developing and/or implementing data collection, tracking, and reporting processes (i.e. customer relationship management (CRM) efforts)
  • Hold a project management certification, including but not limited to; PMP, Six-Sigma, Scrum Master, etc.

Professional Skills:

  • Excellent verbal and written communication skills
  • Strong analytical, problem-solving, and decision-making capabilities
  • Team player with the ability to work in a fast-paced environment
  • Ability to multi-task with excellent attention to detail
  • Sound business ethics, including the protection of proprietary and confidential information
  • Ability to work with all levels of internal employees, as well as outside clients and vendors
  • Able to effectively lead and work with a variety of team members
  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
  • Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
  • Strong adaptability and project prioritization skills

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