Ecommerce Customer Service Representative

7 days ago


Deerfield Beach, Florida, United States Spring Footwear Corp Full time
About the Role

We are seeking a highly skilled and customer-focused Ecommerce Customer Service Representative to join our team at Spring Footwear Corp. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.

Key Responsibilities
  • Engage with customers via phone, email, and other communication channels to resolve their queries and concerns.
  • Research and problem-solve to determine appropriate solutions for customers and follow up as needed to ensure issues are resolved.
  • Operate with empathy, active listening, and patience to provide a positive customer experience.
  • Address customer concerns and problems in an efficient and timely manner, taking ownership of each case from beginning to end.
  • Develop a thorough knowledge and understanding of our company software, products, and customers.
  • Help customers navigate our B2C website and Amazon seller account.
  • Enforce our policies and procedures to ensure consistency and quality in customer interactions.
Requirements
  • Minimum 1-2 years direct-to-consumer experience, preferably in Customer Service.
  • Superior written and oral communication skills.
  • Excellent people skills and problem-solving abilities.
  • PC proficiency, including MS Word, Excel, and Outlook.
  • Dependable and able to thrive in a fast-paced environment.
  • Retail shoe knowledge is a plus.
  • Experience with Gorgias or other customer service platforms is a plus.
What We Offer
  • Competitive wages and benefits.
  • Company-paid holidays and vacation.
  • Profit-sharing program.
  • Advancement opportunities.

We are an EEO employer and administer the Florida Drug-Free Workplace program. All employment is contingent upon a successful drug and background screening, as applicable to the job specifications.



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