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Gaming Floor Supervisor

2 months ago

San Jacinto, California, United States Soboba Casino Full time
Job OverviewPosition Summary

The Slot Supervisor plays a crucial role in overseeing the operations of the slot gaming area, ensuring compliance with gaming regulations and internal protocols. This position is essential in delivering an exceptional gaming experience for guests by supervising Slot Team Members and addressing any disputes that may arise.

Key Responsibilities

  • Demonstrate outstanding guest service skills and exercise sound judgment in challenging situations.
  • Directly supervise and support slot team members within the designated area.
  • Ensure high levels of guest service are maintained by monitoring team performance.
  • Verify and initiate hand-paid jackpots as required.
  • Assist in conducting performance evaluations for team members.
  • Recommend and implement management strategies as necessary.
  • Support the Slot Shift Manager in scheduling team members for shifts.
  • Maintain an effective daily schedule for the assigned area and recommend adjustments for optimal coverage.
  • Safeguard funds and equipment during the assigned shift.
  • Distribute equipment to slot team members as needed.
  • Report all relevant situations to the Slot Shift Manager.
  • Exhibit strong decision-making skills, motivate team members, and demonstrate effective supervisory abilities.
  • Adhere to all internal controls and operational policies.
  • Foster excellent guest relations consistently.
  • Engage positively with guests and team members, demonstrating tact and patience.
  • Communicate effectively in both verbal and written forms to uphold a professional image.
  • Address practical problems and navigate various situations with limited standardization.
  • Interpret diverse instructions provided in various formats.
  • Prepare reports, business correspondence, and procedural manuals as needed.
  • Present information effectively and respond to inquiries from managers, clients, guests, and the public.
  • Maintain a reliable work schedule in accordance with business needs and uphold consistent attendance.
  • Complete special projects and additional responsibilities as assigned.
  • Be prepared to stand and walk for the majority of the shift, working in potentially noisy and warm conditions, and perform physical tasks as required.
  • Consistently embody the values of Commitment, Humility, Integrity, Respect, and Passion.
  • Undertake special projects and other duties as requested.

Qualifications

  • Must be at least 21 years old.
  • High School Diploma or equivalent is required.
  • Minimum of six months to one year of experience in slot operations is required.
  • Previous supervisory experience is preferred.
  • Combination of education, experience, and training that provides the necessary knowledge and skills.
  • Ability to remain on feet for extended periods and navigate the casino floor during shifts.
  • Capable of moving quickly within a busy environment.
  • Ability to lift, push, and pull up to 30 lbs.
  • Must provide proof of eligibility to work in the United States.

Licenses and Certifications

  • Must obtain and maintain a valid gaming commission license.
  • Required to undergo drug and alcohol testing with negative results.

Benefits

Full-time employees are eligible for a range of health and wellness benefits upon timely submission of enrollment forms. Coverage effective dates vary by plan, and additional information will be provided during orientation. Current benefits include:

  • 401k Plan
  • Basic Life Insurance (employer-paid) with options for supplemental coverage
  • Medical, Dental & Vision coverage for employees
  • Employee Assistance Program
  • Wellness Program (including health fairs and incentive programs)
  • Paid Time Off

Recognition Programs

Team members are recognized through various programs, including:

  • Quarterly and Annual Reward and Recognition Programs
  • Team member incentives
  • Discounted meals for team members