Customer Experience and Operations Specialist

1 week ago


Hyattsville, Maryland, United States Washington Metropolitan Area Transit Authority Full time
Job Summary

This is an introductory opportunity designed to provide hands-on experience in the transit industry. As a Customer Experience and Operations Specialist, you will gain valuable insights into various departments, including Bus and/or Rail Operations, Safety/Emergency Management, Engineering, Police, Information Technology, City/Urban Planning, and General business functions.

Responsibilities
  • Compile, review, and analyze data to produce reports.
  • Research data for management, operations, technical, and administrative reports.
  • Produce tangible work product specific to the assigned department, including presentations, reports, correspondence, graphic representation of data, and project plans.
  • Review reports to identify problems and recommend solutions.
  • Participate in training sessions and meetings to gain exposure to transit functions.
Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience. Evaluation criteria may include one or more of the following:

  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety-sensitive positions)
  • Review of a current motor vehicle report
Benefits

As an equal opportunity employer, WMATA offers a comprehensive benefits package, including competitive salary, medical, dental, and vision coverage, 401(k) plan, paid time off, and opportunities for professional growth and development.

The estimated salary for this position is approximately $40,000-$60,000 per year, based on location and industry standards. This figure is subject to change and may vary depending on individual circumstances.



  • Hyattsville, Maryland, United States Bob's Discount Furniture Full time

    At Bob's Discount Furniture, we're seeking a skilled Customer Experience Sales Professional to join our team. As part of our Retail Guest Experience Sales Specialist role, you'll have the opportunity to excel in customer-facing sales and create an unforgettable shopping experience for our valued guests.About This OpportunityThis is a fantastic chance to...


  • Hyattsville, Maryland, United States SND Services. Full time

    Job Title: Warehouse Operations SpecialistCompany OverviewSND Services is a leading staffing company that specializes in providing top talent to the light industrial industry. We are committed to building long-term relationships with our clients and candidates, and we take pride in our ability to deliver exceptional results.SalaryThe estimated salary for...


  • Hyattsville, Maryland, United States Leidos Full time

    About Leidos">We deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.">Career...


  • Hyattsville, Maryland, United States Aston Carter Full time

    Job Description: The Administrative Specialist will assist in facilities requests and office moves. The candidate must be able to attend in-person meetings as required. This position follows a Monday to Friday, 8am-5pm schedule. Initial training will be on-site, with a hybrid work environment thereafter.The position requires an expert in MS Suite, with 2+...


  • Hyattsville, Maryland, United States Spectra Tech Full time

    Job DescriptionSpectra Tech, LLC is a renowned leader in delivering technical and program management services, information technology, and logistics support. Our expertise enables government and commercial clients to achieve their objectives through high-quality, innovative, and cost-effective professional services.We are currently seeking a skilled...


  • Hyattsville, Maryland, United States Ryder System Full time

    Job OverviewRyder is seeking a highly skilled Logistics Operations Specialist to join our team. As a Logistics Operations Specialist, you will be responsible for ensuring the efficient movement of goods and materials within the region.About the RoleThis position involves driving a tractor-trailer combination vehicle to transport products to various locations...


  • Hyattsville, Maryland, United States Cajun and Grill of America, Inc. Full time

    About the RoleWe are seeking a motivated Restaurant Operations Manager with a passion for delivering exceptional guest service to join our team at Cajun and Grill of America, Inc. in Prince George's.What We OfferA competitive salary based on experience: $60,000 - $80,000 per yearMedical/Vision/Dental InsuranceCareer Advancement Opportunities401KPaid Time Off...


  • Hyattsville, Maryland, United States Vidoori Full time

    Job OverviewWe are seeking a skilled Contract Management Specialist to join our team at Vidoori, a dynamic community of tech enthusiasts.At Vidoori, we pride ourselves on delivering exceptional solutions to our clients and building strong engineering teams.Key ResponsibilitiesManage and administer contractual relationships with internal and external...


  • Hyattsville, Maryland, United States DoorDash Full time

    Make Money as a Freelance Delivery SpecialistEarn up to $24.89 per hour as a Freelance Delivery Specialist with DoorDash, delivering food and other items to customers in your area.About the JobThis is an independent contractor opportunity where you can choose when and how much you work.You will use the Dasher app to receive delivery requests and manage your...


  • Hyattsville, Maryland, United States Community Crisis Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Lead Bilingual Crisis Support Specialist to oversee daily operations and provide direct support to specialists handling calls related to homelessness and domestic violence.


  • Hyattsville, Maryland, United States MASTER-PJK SERVICE LLC Full time

    Job SummaryWe are seeking a highly skilled Picking and Loading Specialist to join our team at MASTER-PJK SERVICE LLC. In this role, you will be responsible for pulling full case products, operating electric pallet jacks, and utilizing voice-activated headsets to efficiently fulfill orders.About the RoleAs a Picking and Loading Specialist, you will play a...


  • Hyattsville, Maryland, United States Giant Food Full time

    Company OverviewGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission goes beyond stocking shelves; we strive to be the most trusted and loved local food retailer in our community.


  • Hyattsville, Maryland, United States McDonald's Restaurants Full time

    Company OverviewMcDonald's Restaurants offers a unique opportunity for experienced leaders to take on the challenge of managing our restaurant operations. Our team is dedicated to providing exceptional customer service and ensuring that every guest leaves satisfied.SalaryWe offer a competitive salary, estimated at $65,000 per year, plus cash incentives based...


  • Hyattsville, Maryland, United States Aerotek Full time

    Job OverviewThis is a Contract position based out of LANDOVER, Maryland. The pay range for this position is $20.00 - $20.00 per hour.About the RoleIn this role, you will be responsible for offloading milk pallets in a refrigerated environment using a sit-down forklift. You will also be palletizing milk onto skids and wrapping pallets.Key...


  • Hyattsville, Maryland, United States Medical Facilities of America Full time

    Job DescriptionWe are seeking a skilled Housekeeping Specialist to join our team at Hyattsville Nursing & Rehab, where they will play a vital role in maintaining the cleanliness and safety of our facility.Responsibilities:Clean and sanitize resident rooms and common areas, adhering to high standards of quality and attention to detail.Maintain the cleanliness...


  • Hyattsville, Maryland, United States UniFirst Full time

    About UniFirstAs a leading provider of uniform rental, lease and sale services, UniFirst has become one of the largest companies in the garment services industry. Our company's history is marked by a strong commitment to promoting from within, with many senior managers rising through the ranks. We offer a unique work environment that values teamwork and...


  • Hyattsville, Maryland, United States Ryder Full time

    About RyderRyder is a leading transportation and logistics company with a rich history dating back to 1933. Our mission is to provide innovative solutions that help our customers succeed in a rapidly changing industry.Job SummaryWe are seeking an experienced Transportation Operations Coordinator to join our team. This role will be responsible for supporting...


  • Hyattsville, Maryland, United States Home Depot Full time

    Job Role: Asset Protection Specialist at Home DepotMain Responsibilities:Prevent financial loss caused by theft and fraudSupport safety and environmental program compliance in assigned storesIdentify incidents of theft and fraud, review CCTV and exception reports, and monitor store physical securityAbout Home Depot: As a leading home improvement retailer,...


  • Hyattsville, Maryland, United States DoorDash Full time

    Unleash Your FlexibilityAs a Freelance Delivery Specialist with DoorDash, you have the unique opportunity to connect local businesses with customers who value your services. This role offers an unparalleled level of flexibility, allowing you to choose when and where you work, all while earning a competitive income.Key BenefitsChoose Your Own Hours: With...


  • Hyattsville, Maryland, United States Ryder Full time

    Ryder, a company with a rich history dating back to 1933, is seeking a highly skilled Operations Coordinator for Fleet Maintenance to join its team. With a strong focus on customer satisfaction and industry-leading services, Ryder offers a dynamic environment that fosters growth and development.**Salary Information:** $19-$20 per hour, paid weekly, with...